Privacy Policy

Money and personal details go hand in hand on a betting platform, and that’s exactly why this policy exists. It sets out what information gets collected when someone registers, makes a deposit, places a bet, or contacts support. Reading through it takes a few minutes and answers most of the questions players tend to have about their data.

Freshbet operates under a Curaçao CGCB licence, and this policy follows standard data protection practice across the industries we operate in, regardless of where a player happens to be based. Anyone with further questions can reach our support team through the contact page at any point.

What Gets Collected

Account details come first: name, date of birth, address, email, and phone number all get stored at registration. Payment information follows close behind, since deposits and withdrawals need verified card, bank, or e-wallet details to process safely. Browsing data, like device type and pages visited, gets logged too, mainly to keep the platform running smoothly for everyone using it.

A few other things get gathered along the way:

• Betting and gameplay history tied to each account
• Communication records from live chat, email, and the help centre
• Identity documents submitted during age and address verification

None of this gets collected without a reason, every piece ties back to running the site properly or meeting a standard requirement somewhere in the process. Players can ask what’s held on file at any point through support.

How the Data Gets Used

Verifying age and identity sits near the top of the list, since no account can go live without confirming a player is old enough and eligible to register. Processing deposits, settling bets, and crediting winnings all draw on the same details collected during sign-up. Fraud checks run quietly in the background too, comparing account activity against known risk patterns.

Marketing emails go out only to players who’ve opted in, and stopping them takes a single click from any message received. Support staff pull up account history when someone gets in touch, purely to resolve the issue faster rather than for any other reason. None of this information gets sold to outside companies for their own marketing purposes.

Who Sees This Information

Payment providers need certain details to process transactions, that’s simply how card payments and crypto transfers function. Fraud prevention services occasionally receive limited data too, mainly to flag patterns that affect the wider industry. Software providers powering individual games may receive gameplay data needed to run those games correctly.

Law enforcement only receives information when a proper legal request comes through, never as a matter of routine. Third-party marketing firms never get customer data from Freshbet, full stop. Every partner handling personal information signs agreements holding them to the same data protection standards we follow ourselves.

Cookies on the Site

Small files called cookies sit on a device once someone visits freshbet2.uk, keeping login details and preferences saved between visits. Some cookies track which pages get visited most, which helps the team spot bugs and fix slow-loading areas. Browsers let players block or delete cookies whenever they like, though some features might stop working properly afterward.

Third-party advertising cookies show up occasionally too, mostly from partners tracking campaign performance across different sites. Settings for managing these sit in the cookie banner shown on first visit, with options to accept or decline categories individually. Changing a mind later just means clearing cookies and revisiting that banner.

Keeping Data Safe

Customer records sit on servers protected by encryption, firewalls, and restricted staff access throughout. Only employees who actually need account details for their role can view them, and every access gets logged automatically. Regular security reviews check whether anything in this setup needs tightening up.

Data doesn’t sit around forever once an account closes or stays inactive for a long stretch. Records get retained for periods set by applicable financial regulations, often several years for transaction history specifically. Once that window passes, information gets deleted or anonymised in line with proper data handling practice.

What Players Can Ask For

Anyone can ask what personal data Freshbet holds on them, free of charge, through a simple request to support. Corrections to inaccurate details get made quickly once verified, usually within a few working days. Account closure and data deletion requests follow a similar process, though some records stay on file longer where regulation requires it.

Players also have the right to limit certain types of processing, like turning off marketing emails without closing the account entirely. Support staff can walk anyone through these options step by step if the process feels confusing. Complaints about how data gets handled can go to support first, who’ll point toward the right next step if needed.

Getting in Touch About This Page

Questions about this policy, or about any data Freshbet holds, are welcome through the contact page at freshbet2.uk. Support handles privacy requests the same way they handle account queries, with a working day turnaround in most cases. Updates to this policy get posted on this page whenever something meaningful changes, so it’s worth checking back occasionally.